Shipping & Delivery Policy

Where We Ship
We currently ship to the contiguous U.S. (mainland 48 states) only. We cannot ship to P.O. Boxes, APO/FPO, Alaska, or Hawaii at this time.

Carrier & Service
Orders ship via UPS Ground / Economy.A tracking number is emailed as soon as your order leaves our facility. 

Rates
Shipping is calculated at checkout based on total order weight and destination (USPS real‑time rates).Multi‑bag orders are rated on the combined shipment weight. There is no flat rate. 

Processing Time
Orders are typically processed within 1–2 business days (Mon–Fri, excluding holidays). High‑volume periods may add 1 business day. 

Delivery Estimates
UPS Ground typically delivers in 3–7 business days depending on distance from our warehouse. Rural addresses may experience slightly longer transit times. Weather and carrier delays are outside our control.

Subscription Shipments
Subscriptions ship with the same carrier and rate rules as one‑time orders (weight + distance). Please update address and billing info at least 48 hours before your next renewal to avoid delays or misdelivery.

Packaging
All orders ship in secure, formal packaging from a reputable, certified packing partner to protect product integrity in transit.

Order Changes & Address Issues
If you entered an incorrect address, contact us ASAP. Once a label is created or the order ships, changes may not be possible and reroute fees (if any) are the customer’s responsibility.

Damaged or Missing Items
Inspect your package upon arrival. If anything is damaged, missing, or incorrect, contact us within 7 days of delivery with photos of the box, label, and contents so we can assist.

Returns & Refunds (Shipping Fees)
Under our satisfaction policy, shipping charges are non‑refundable. If a return is approved, return shipping is the customer’s responsibility unless the error was ours (wrong item sent or confirmed damage in transit).

Support
Questions about your shipment? Reply to your order email with your order number and we’ll help. support@nutritionalpetproducts.com